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Business Professional Services Services U.K

Heatmaster London Expands Comprehensive HVAC and Cold Room Services Across London, Introduces Renewable Energy Solutions

London, UK – [02/09/2024] – Heatmaster London, a leading provider of HVAC and cold room services, proudly announces the expansion of its service offerings across London. The company now provides expert installation, maintenance, and repair services for commercial and domestic boilers, heat pumps, air conditioning systems, and cold rooms. In addition to traditional HVAC services, Heatmaster London is now fully certified to install renewable energy solutions, including energy-efficient heat pumps, offering clients eco-friendly alternatives to conventional heating systems.

A Commitment to Quality and Sustainability

Since its inception in 2017, Heatmaster London has built a reputation for delivering fast, reliable, and professional heating services throughout London. The company is certified by prestigious organizations such as Gas Safe, MCS, RFcom, F-Gas, and UKAS, ensuring that all services meet the highest industry standards. The expansion into renewable energy solutions, particularly heat pumps, underscores Heatmaster London’s dedication to providing sustainable and cost-effective heating options.

Nick, CEO of Heatmaster London, commented on the expansion, stating, “At Heatmaster London, we are committed to delivering top-tier HVAC and cold room solutions to our clients across London. Our recent expansion and the inclusion of renewable energy services, like heat pump installations, reflect our dedication to not only meeting but exceeding industry standards. We believe in providing our clients with energy-efficient, eco-friendly options that help reduce their carbon footprint while ensuring their homes and businesses remain comfortable and well-maintained year-round.”

Comprehensive Service Offering

Heatmaster London’s expanded services include:

  • HVAC Services: Installation, maintenance, and repair of boilers, heat pumps, and air conditioning systems for both commercial and residential clients.
  • Cold Room Services: Installation and servicing of walk-in refrigerators and freezers tailored to meet the specific needs of commercial clients.
  • Renewable Energy Solutions: Certified installation of energy-efficient heat pumps, providing clients with a sustainable and cost-effective alternative to traditional heating systems.

The company’s team of highly qualified technicians, including former engineers from British Gas, Worcester, Vaillant, and Baxi, bring years of industry experience to every project, ensuring top-notch service and customer satisfaction.

Round-the-clock availability and Competitive Pricing

Heatmaster London understands the importance of reliable heating and cooling systems, so they offer 24/7 emergency services. Whether it’s routine maintenance or an urgent repair, clients can count on prompt and professional support at any time of day. Additionally, the company offers highly competitive pricing and provides free, no-obligation estimates, making it easier for clients to make informed decisions about their heating, cooling, and refrigeration needs.

For more information about Heatmaster London’s expanded services or to request a free estimate, visit https://heatmasterlondon.co.uk. To speak with a representative, call 0330 133 1626 or email info@heatmasterlondon.co.uk.

About Heatmaster London

Founded in 2017, Heatmaster London has been a trusted provider of HVAC and cold room services across London. The company’s team of Gas Safe registered technicians is dedicated to ensuring that heating systems operate as efficiently as possible, providing services that include installation, maintenance, and repair. As a leader in renewable energy solutions, Heatmaster London is fully certified to install heat pumps, helping clients reduce their carbon footprint while benefiting from energy-efficient heating options.

Media Contact:

Nick, CEO

Heatmaster London

Phone: 0330 133 1626

Email: info@heatmasterlondon.co.uk

Address: 67 Daneland, London, Barnet EN4 8PZ

Categories
Australia Books & Literature U.K World World & Regional

The Amazing Soul: Transforming Lives Through Keynote Speaking and Book Signings

The Amazing Soul, Omowonuola Alese, is making waves across the United States with her powerful keynote speaking engagements and transformative book signings. With her unique perspective and unwavering commitment to helping others live extraordinary lives, Omowonuola is changing the way audiences perceive themselves and the world around them.

 

Born and raised in Lagos, Nigeria, Omowonuola Alese defied conventional expectations from an early age. Embracing a life less ordinary, she embarked on a journey of self-discovery and exploration, which eventually led her to settle in the United States. Serving in the military for three years, Omowonuola’s experiences further shaped her worldview and strengthened her resolve to make a positive impact on those around her.

 

Drawing from her diverse background and rich life experiences, Omowonuola brings a fresh perspective to every speaking engagement. Her message resonates with audiences of all backgrounds, inspiring them to challenge societal norms and embrace the possibilities that life has to offer.

 

“At the core of The Amazing Soul’s philosophy is the belief that everyone has the power to transform their lives,” says Omowonuola Alese. “Through simple, actionable tools and a commitment to self-discovery, individuals can unlock their full potential and live the life they’ve always dreamed of.”

 

With her book, “The Amazing Soul: The Truth is I do not Know” Omowonuola shares insights and practical advice for navigating life’s challenges with grace and resilience. The book has been hailed as a must-read for anyone seeking to break free from limiting beliefs and embrace a more fulfilling existence.

 

As The Amazing Soul continues to captivate audiences across the United States, Omowonuola Alese remains committed to her mission of empowering individuals to live their best lives. Through keynote speaking engagements and book signings, she invites audiences to embark on a journey of self-discovery and transformation.

 

The Amazing Soul’s impact is far-reaching, with audiences from all walks of life experiencing profound shifts in their mindset and outlook. From corporate events to community gatherings, Omowonuola’s message of resilience, curiosity, and commitment to making life an extraordinary adventure resonates with audiences of all ages.

 

For more information about The Amazing Soul and upcoming speaking engagements and book signings, please visit www.theamazingsoul.com.

Her book is also available on Amazon & Barnes and Noble.

https://a.co/d/hVnQABr

 

Categories
Business U.K

Labourer Agency – Revolutionizing Construction Recruitment in the UK

London, UK – Labourer Agency, a leading construction recruitment firm, is proud to announce its innovative approach to connecting skilled professionals with top construction jobs in the UK. With a commitment to quality and efficiency, Labourer Agency is transforming the construction recruitment landscape, offering unparalleled opportunities for both employers and job seekers in the construction industry.

Empowering Construction Professionals with Opportunities

Labourer Agency has established itself as a pivotal platform for construction professionals seeking employment opportunities. Whether it’s full-time, part-time, or seasonal positions in London, Labourer Agency’s comprehensive database and expert recruitment strategies ensure that job seekers find their desired roles swiftly and efficiently.

A Hub for Quality Recruitment Solutions

With over 60,000 flexible workers available 24/7, Labourer Agency stands out as a quality recruitment solution provider. The agency’s large database of construction professionals is always ready to embark on new projects, offering employers the flexibility to hire staff on demand, whether on a temporary, temp-to-perm, or contract basis.

Tailored Recruitment Services for Every Need

Understanding the diverse needs of the construction industry, Labourer Agency offers a range of staffing services tailored to each client’s specific requirements. From executive search and temporary labour-hire to white-collar recruitment and manual labour, the agency’s experienced recruitment consultants specialize in sourcing reliable, high-level candidates to build long-standing relationships with clients.

A Testament to Excellence and Reliability

Labourer Agency’s commitment to excellence and reliability has not gone unnoticed. Recognized as one of the top employment agencies in the UK, the agency boasts a 100% satisfaction rate among its clients. With a network of companies eager to hire and a pool of over 1,000 current skill-tested labourers, Labourer Agency is the go-to source for quality staffing in the construction sector.

Client Testimonials: A Reflection of Success

Clients have consistently praised Labourer Agency for its prompt service, skilled labourers, and professional recruitment experience. Testimonials from satisfied clients like Michael Shaw, Chris Lamph, Peter James, and John Candlish highlight the agency’s ability to meet needs efficiently and cost-effectively, further cementing its reputation as a reliable and honest partner in construction recruitment.

For more information about Labourer Agency’s services or to start your job search, please visit Labourer Agency’s website.

Categories
Business Services Technology U.K

PC Xpress Emerges as the Leading One-Stop Destination for Wimbledon’s Laptop Repair and Tech Needs

[Wimbledon, UK] – PC Xpress, a distinguished provider of comprehensive laptop repair and tech solutions, has solidified its position as the foremost one-stop destination for residents and businesses in Wimbledon seeking expert computer services and support.

With an unwavering commitment to excellence and a proven track record of delivering top-tier solutions, PC Xpress has emerged as the go-to establishment for all tech-related requirements in Wimbledon and the surrounding areas.

– Unmatched Laptop Repair Expertise: PC Xpress’s team of highly skilled technicians boasts an impressive range of expertise, particularly in the field of laptop repair. Whether it’s a cracked screen, hardware malfunction, software issues, or performance enhancements, PC Express provides swift and effective solutions to get laptops back up and running in no time. Customers can rely on PC Xpress for efficient diagnostics, professional repairs, and a quick turnaround, ensuring minimal disruptions to their daily lives or business operations.

– Comprehensive Tech Support: Beyond laptop repair, PC Xpress offers an extensive array of tech services to cater to all aspects of modern technology needs. This includes but is not limited to PC and Mac support, data recovery, hardware upgrades, network setup, and software installation. The knowledgeable and friendly staff at PC Express is dedicated to solving tech challenges promptly and effectively.

– Exceptional Customer Service: At PC Xpress, customer satisfaction is a top priority. The company’s commitment to delivering an exceptional customer experience is reflected in its friendly and approachable team, transparent pricing, and a dedication to clear communication. They ensure that every customer receives personalized attention, tailored solutions, and peace of mind knowing that their tech needs are in expert hands.

– Convenience and Accessibility: Situated at the heart of Wimbledon, PC Xpress’s central location ensures that customers have easy access to their services. The company also offers pick-up and drop-off services for added convenience, making the tech support process as hassle-free as possible.

“At PC Xpress, we take pride in being the foremost destination for all things tech in Wimbledon. Our team’s collective experience and commitment to excellence have enabled us to build a reputation for providing top-quality laptop repair and comprehensive tech support. We are thrilled to be the one-stop solution for our community’s technology needs and look forward to continuing to serve with the highest standards of excellence,” said a spokesperson for PC Xpress.

Whether it’s a personal laptop or crucial business systems, PC Xpress stands ready to meet the diverse tech demands of Wimbledon’s residents and businesses, ensuring that they stay connected and productive.

For more information about PC Xpress and the range of services they offer, please visit https://pcxpress.co.uk/

About PC Xpress:

PC Xpress is a leading provider of laptop repair and comprehensive tech support services in Wimbledon, UK. With a strong commitment to customer satisfaction and a team of highly skilled technicians, PC Xpress has earned a stellar reputation as the one-stop destination for all tech needs in the area. They offer expert laptop repair, PC and Mac support, data recovery, hardware upgrades, network setup, and software installation, among other services.

Categories
Australia Business U.K U.S World

Release Media to Introduce Elite Package: A Comprehensive Press Release Distribution Solution

Release Media, a prominent global press release distribution platform, is pleased to announce the upcoming launch of the Elite Package, an innovative press release distribution solution. Collaborating with the Associated Press (AP) and over 200 respected news outlets, Release Media aims to provide businesses, organizations, and individuals with a powerful way to share their news on a global scale.

In today’s rapidly evolving communication landscape, a well-structured press release is crucial for effective information dissemination. Recognizing the importance of extending news coverage globally, Release Media introduces the Elite Package—a comprehensive distribution solution that combines wide-reaching distribution with budget-friendly pricing.

Designed to cater to businesses of varying sizes, the Elite Package represents a new era in press release distribution. Through partnerships with esteemed news outlets and the AP, press releases will gain visibility across over 200 reputable news sources, effectively reaching readers from diverse demographics, industries, and platforms.

“The launch of the Elite Package signifies our dedication to delivering comprehensive distribution solutions,” stated Izzy Seri, Managing Director at Release Media. “By utilizing our expansive network, businesses can effectively communicate their news on a global scale, emphasizing impactful storytelling.”

Key features of the Elite Package include:

  1. Extensive Network Reach: Through collaborations with the AP and over 200 news outlets, the Elite Package maximizes the visibility of press releases.
  2.  
  3. Budget-Friendly Solution: Priced at $50, the Elite Package offers global distribution capabilities, making it accessible to businesses of all sizes.
  4.  
  5. Multilingual Accessibility: Release Media accepts press releases in all languages, facilitating effective communication across borders.
  6.  
  7. Global Impact: With the Elite Package, press releases can resonate with audiences worldwide, transcending geographical constraints.

 

The Elite Package is set to launch in September, generating anticipation within the business community. Whether it’s a product launch, corporate update, or event announcement, the Elite Package equips businesses to foster connections and facilitate growth.

Release Media also offers a range of press release distribution options tailored to diverse needs. From industry-specific targeting to localized impact, our packages allow businesses to tailor their message to engage their intended audience effectively.

For businesses seeking enhanced distribution capabilities and global visibility, the Elite Package offers a definitive solution to amplify their voice. To learn more about the Elite Package and how Release Media can assist in achieving communication goals, visit https://release.media/pr.

About Release Media: Release Media is a prominent global press release distribution platform dedicated to assisting businesses and organizations in sharing their news and stories with a worldwide audience. With a diverse range of distribution options and a commitment to excellence, Release Media empowers clients to realize their communication objectives.

Categories
Business Europe Financial Market U.K U.S

Reputn Revolutionizes Digital Reputation Management with Groundbreaking Negative Link Removal Service

July 17, 2023 — A strong, positive online reputation is invaluable in today’s digital era. It is often the cornerstone of personal and professional success. Recognizing this, Reputn has announced the launch of its groundbreaking Negative Link Removal service, transforming the landscape of online reputation management.

As a pioneering leader in online reputation services, Reputn has consistently offered innovative solutions to manage and enhance online profiles. With the Negative Link Removal service, it takes this commitment to the next level, offering clients an effective way to eradicate damaging links that tarnish their online reputation.

In a radical shift from traditional models, Reputn’s Negative Link Removal service is designed around a unique “Pay after Removal” system. Clients are only required to pay once the detrimental links have been successfully removed from the web. This pioneering approach not only demonstrates Reputn’s confidence in delivering successful results but also provides peace of mind for clients, knowing they only pay for effective solutions.

“We believe in empowering our clients by restoring control over their online image,” says Jane Hudis from Reputn. “Our Negative Link Removal service ensures that individuals and businesses can present a clean, positive digital footprint to the world. We don’t consider our job done until the damaging links are eliminated.”

Reputn’s Negative Link Removal service is set to redefine online reputation management by offering a highly effective, results-driven solution. Its commitment to achieving positive outcomes before receiving payment underscores the company’s dedication to its clients and to innovation in the field.

About Reputn

Reputn is a leader in the field of online reputation management. With a focus on innovation and results, it offers a range of services designed to enhance and protect the online profiles of both individuals and businesses.

Categories
Business Lifestyle U.K U.S World

Tinto Jose Koikkara, Negative Link Removal Expert, Empowers Individuals and Businesses to Regain Their Online Reputation

July 17, 2023 — In today’s digital age, maintaining a positive online reputation is of utmost importance, and negative links can cause significant harm. Tinto Jose Koikkara aka TJ, a leading authority in negative link removal, is providing an innovative, results-driven solution to help individuals and businesses regain control of their online presence.

Koikkara, with his deep expertise in digital reputation management, has developed effective strategies for identifying and eliminating negative links. His unique approach ensures a robust, positive online reputation for his clients, safeguarding their personal and professional interests.

In a move that underscores his confidence in his ability to deliver, Koikkara has introduced a game-changing payment model. Clients are now only required to pay after the successful removal of the negative links. This “results-first” payment structure not only mitigates the risk for clients but also solidifies Koikkara’s commitment to achieving the desired outcomes.

“Negative links can be harmful, but they don’t have to be a permanent stain on one’s online reputation. With the right expertise and strategies, they can be effectively removed, and a positive digital footprint can be restored,” said Tinto Jose Koikkara

This innovative approach to online reputation management has made Koikkara a sought-after expert in the field. Whether it’s an individual seeking to clean up their digital identity or a business aiming to maintain a favorable online image, Koikkara’s expert services offer a reliable solution.

The advent of the digital era has made online reputation a critical aspect for individuals and businesses alike. With experts like Tinto Jose Koikkara, navigating these digital challenges becomes significantly easier. 

About Tinto Jose Koikkara

Tinto Jose Koikkara is a renowned negative link removal expert, dedicated to helping individuals and businesses maintain a positive online reputation. His unique, results-first payment model sets him apart in the digital reputation management industry.

Categories
Australia News & Current Affairs Society & Culture U.K U.S

A story of a podcaster who lost his voice , but managed to make it through with his community.

Once upon a time, in the captivating world of podcasting, there was a remarkable host named Mike Martins. For years, Mike had graced the airwaves with his popular show called “Mike in the Night,” which had been airing since 2016. The show was a platform for engaging discussions, heartfelt stories, and a sense of community that brought people together from all walks of life.

One fateful night, during the recording of episode E511 titled “Headline News, Open Mic, Raven in Skid-row in Winnipeg: People Poorer, Colder, and Less Free,” tragedy struck. Mike woke up with a strained throat, his voice barely a whisper. Panic set in as he realized he had lost his voice—the very tool that had allowed him to connect with his listeners and share their stories.

Mike was faced with a heart-wrenching decision. Should he cancel the episode and disappoint his loyal audience, or should he go ahead and air it, knowing that his voice would be absent? Despite the immense challenge he faced, Mike’s determination and love for his listeners pushed him to make a choice—to go ahead with the episode and let his community know what had happened.

As the episode aired, the absence of Mike’s voice was palpable. But something incredible began to unfold. The episode showcased the deep bond that had organically formed among Mike’s listeners over the years. A sense of unity and support radiated through the airwaves, as one by one, callers dialed in to share their stories, words of encouragement, and love for Mike.

First, the raven—a regular caller known for his insightful contributions—called in. He shared a beautiful metaphor about the strength of a flock, highlighting how each bird played a vital role in the symphony of life. His words resonated deeply with the listeners, reminding them that even without Mike’s voice, they could continue the harmony of the community.

Then, Eduardo, a long-time listener who had become friends with Mike offline, called in. With a warm and gentle voice, he shared tales of their adventures, laughter, and the moments of support they had offered one another over the years. Eduardo’s call filled the void left by Mike’s voice, reminding everyone of the enduring friendships forged through the podcast.

Gold Dust, a listener who had overcome tremendous odds, added his voice to the chorus. He spoke of the countless times Mike had lifted his spirits and motivated him to keep moving forward. Gold Dust’s unwavering belief in Mike’s ability to overcome this challenge inspired others to believe in themselves and in their shared strength.

Supreme Cannon, an artist who had found his muse through Mike’s show, shared a moving poem that celebrated the resilience of the human spirit. His eloquent words flowed like a gentle river, soothing the hearts of listeners and reminding them that creativity and passion could transcend any hurdle.

Finally, in a surprise twist, Doctor Mysterio—an enigmatic character with a penchant for solving mysteries—called in. With his mysterious charm, he encouraged Mike to look beyond his voice, emphasizing that the power of his podcast lay not only in his words but also in the connections he had fostered. Doctor Mysterio’s call reminded everyone that the heart of “Mike in the Night” was not solely reliant on a single voice but on the collective voices of the community.

As the episode came to a close, a sense of awe and gratitude hung in the air. Mike was profoundly moved by the outpouring of support from his listeners, who had become like family to him. Their unwavering love and encouragement reminded him that he was never alone.

The following weeks were a testament to the unbreakable spirit of the “Mike in the Night” community. Listeners continued to call in, sharing their stories, supporting one another, and offering words of encouragement to Mike. Together, they showed that the power of a podcast extended far beyond the voice behind it—it was the connections, friendships, and shared experiences that made it truly special.

Mike’s journey of losing his voice became a turning point, not only for him but also for his listeners. It taught them the importance of resilience, community, and the incredible strength that lies within each individual. As the episodes continued, Mike’s voice gradually returned, but the lessons learned during that challenging time remained etched in the hearts of everyone involved.

And so, “Mike in the Night” continued to shine brightly, propelled by the love, support, and unbreakable bonds of the community that had grown organically since 2016. It was a testament to the power of connection, reminding us all that, even in the face of adversity, the human spirit can find solace and strength in the warmth of a shared experience.

Categories
Australia Business Celebrity U.K U.S

Reputn Revolutionizes Online Reputation Management with Cutting-Edge Negative Link Removal Service

Los Angeles, July 03 2023 — Reputn, the leading provider of innovative online reputation management solutions, is proud to announce the launch of its groundbreaking service designed to remove negative links from the internet. With Reputn’s advanced technology and expert team, individuals and businesses can now regain control over their online presence, ensuring a positive and influential image across the digital landscape.

A strong online reputation is paramount for success in today’s hyperconnected world. Unfortunately, negative links and harmful content can tarnish an individual’s or organization’s image, hindering opportunities and impacting credibility. Recognizing this pressing need, Reputn has developed an unparalleled solution to combat negative online information and safeguard reputations.

Reputn’s state-of-the-art service empowers clients to push down negative or damaging articles, images, and news stories to inner pages, effectively minimizing their visibility to online audiences. Alternatively, the Reputn team can remove the content altogether, eradicating any trace of negative information from the web. This groundbreaking approach ensures that clients can reclaim their online narratives and maintain a positive digital presence that accurately reflects their values and achievements.

“We are thrilled to introduce Reputn, a game-changer in the realm of online reputation management,” said Jane Hudis, the visionary behind this innovative service. “We understand the impact negative online content can have on individuals and businesses alike, and we are committed to helping our clients reclaim control over their online narratives. With Reputn, we are empowering individuals and organizations to present themselves in the best possible light, fostering trust, credibility, and limitless opportunities.”

Reputn’s unrivaled technology utilizes sophisticated data analysis, search engine optimization (SEO), and content management techniques to combat negative links. Their team of seasoned experts possesses an in-depth understanding of search engine algorithms, online marketing, and digital PR strategies. Leveraging this knowledge, Reputn devises comprehensive solutions tailored to the specific needs of each client, ensuring efficient and effective removal or mitigation of negative links.

In addition to its exceptional service, Reputn prides itself on its commitment to transparency, confidentiality, and customer satisfaction. Clients can trust that their information is handled with the utmost care and confidentiality while receiving regular updates on the progress of their reputation management campaigns. With a strong focus on delivering measurable results and exceeding expectations, Reputn aims to establish long-lasting partnerships that facilitate success in the online realm.

For individuals and businesses looking to take control of their online reputation and remove the stain of negative links, Reputn is the go-to service that revolutionizes the field of online reputation management. With a proven track record of success and a team of industry-leading experts, Reputn is well-positioned to transform digital narratives and pave the way for a brighter online future.

To learn more about Reputn and its groundbreaking services, visit https://reputn.com or contact info@reputn.com

About Reputn:

Reputn is a leading provider of innovative online reputation management solutions. With cutting-edge technology and a team of seasoned experts, Reputn empowers individuals and businesses to remove negative links, pushing them down the search engine rankings or removing them altogether. Committed to delivering transparent, confidential, and results-driven services, Reputn aims to revolutionize the field of online reputation management and help clients maintain a positive and influential digital presence.

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Computers & Software Technology Telecom U.K

BT and Five9 Announce Partnership, Enabling Speedier Cloud Adoption For Contact Centres

Recently, BT and Five9 announced a partnership with the intent to accelerate cloud adoption for contact centres globally. 

Through this partnership, BT is offering Five9 intelligent Customer Experience (CX) platform to its customers. 

As a result, customers, both old and new, will be able to enjoy an end-to-end managed service. This service enables them to fully digitalise their workplace “through tighter integration with existing voice, digital channels, unified communications and customer relationship management (CRM) systems”.

The integration with this intelligent CX platform will also provide customers with cloud migration expertise and “extensive experience and capabilities in managing complex technology environments” that BT offers.

BT customers will now also get access to the complete range of services provided by Five9, including digital engagement channels, analytics, workflow automation and optimisation, and practical Artificial Intelligence (AI).

In addition, BT also plans to offer access to AI and automation solutions by Five9, which includes its Intelligent Virtual Agent (IVA).

Why Is Cloud Adoption a Big Deal For Contact Centres?

To understand why cloud adoption is relevant, one simply needs to notice how call centres have been replaced by contact centres. 

With the emergence of new communication technologies, customer service is no longer limited to the traditional call-based format. In fact, one could argue that using only voice calls is less efficient—and sometimes, less convenient for customers—when one has access to SMS, IMs, and emails.

In fact, with Contact Centres as a Service (CCaaS) solutions, even voice calls can be routed securely through the internet to agents. These agents could receive calls anywhere, ensuring a seamless experience for the customer.

Plus, CCaaSs have certain benefits over traditional call centres.

Why a CCaaS Might Be Better Than Traditional Call Centres

  1. Quicker scalability, where increasing the number of agents is a matter of quickly getting them to log in from wherever they are, as and when required.
  2. Cost-effectiveness, since clients pay only for the features they use.
  3. More flexibility, as agents can work from anywhere, which means clients can hire from a bigger talent pool and offer more options to employees.
  4. Advanced features, including speech recognition, sentiment analysis, and natural language processing, to improve customer experience.
  5. Enhanced security, because such services would require stricter security measures as well as certifications to prove they’ve done their due diligence.
  6. Improved efficiency, since some of the more mundane and tedious tasks can be automated, leaving agents free to focus on giving customers better service through easily accessible customer information and real-time performance analytics.

Ensuring the Contact Centre Is Providing the Best Possible CX

Whilst contact centres are moving towards automation and using generative AI (like ChatGPT) to provide better service, they still need to ensure that their systems are working properly. That involves monitoring and testing.

That would help these businesses to maintain high customer care ratings, not just by optimising processes—such as mapping IVR call flows—but also ensuring that the infrastructure is configured to manage workloads.

For Five9, the service is provided by its partner, Occam Global, through Occam’s contact centre discovery, testing, and monitoring platform Razor.

Others might need to invest in a similar testing service if they want to stay competitive.